Privacy Policy

1. Privacy Policy

Kampá Tour collects personal information from customers (full name, contact details, passport number, visa information, payment information, etc.) through the service reservation form and through correspondence by email, phone, or WhatsApp with the customer's travel consultant.

Purpose of use: to confirm and carry out the booked travel service; to support visa procedures (where requested by the customer); to process payments; to contact and assist customers during the trip; and to comply with requests from competent state authorities (tourism authorities, immigration authorities, etc.).

All correspondence and confirmations exchanged between the customer and Kampá Tour (email, fax, written documents, etc.) are retained and form part of the service contract entered into.

Kampá Tour does not sell, rent, or share customers' personal information with third parties, other than service providers directly involved in delivering the trip (hotels, airlines, transport operators, etc.).

Customers may request to access, correct, or delete their personal information by contacting Kampá Tour via its official email address or by phone/WhatsApp at +84 33 371 7599.

2. Method for Receiving and Handling Feedback, Requests, and Complaints 

Channels for receiving feedback/complaints: customers may send a complaint or feedback by email to Kampá Tour's official email address, by phone/WhatsApp at +84 33 371 7599, or in writing/by registered letter to the company's office address.

Time limit for submitting a claim: any claim relating to a trip or service used must reach Kampá Tour within 5 working days (up to 7 days) after the scheduled end date of the booked service.

Resolution process: when a complaint or dispute arises, both parties (the customer and Kampá Tour) are required to seek an amicable resolution in good faith.

Where no agreement can be reached: the dispute shall be settled exclusively by the Vietnam International Arbitration Centre (VIAC), under the Vietnam Chamber of Commerce and Industry (VCCI).

Contact address for complaint handling: Head office – 8th Floor, Milgroup Building, 214B Tran Quang Khai Street, Hoan Kiem District, Hanoi, Vietnam.